Mike Guilmot
IT Operations & Infrastructure Professional
Professional Profile
IT operations and infrastructure professional with more than 20 years of experience across enterprise IT support, systems engineering, infrastructure management, service delivery and operational technology. Combines hands-on technical expertise with people-focused leadership and formal responsibility for an international team of eight engineers. Experienced in P1/P2 major incident management, service monitoring, migrations, troubleshooting, mentoring and stakeholder communication. Pragmatic and technically involved, with a focus on reliable operations, ownership and service quality.
Core Competencies
Leadership & service managementTeam leadership; people management; performance reviews; recruitment interviews; IT operations; service delivery; incident and problem management; major incident management (P1/P2); SLA monitoring; CAB; ITIL; mentoring; documentation.
Infrastructure & cloudWindows Server 2012/2016/2019; Active Directory Domain Services (AD DS); Microsoft Entra ID (Azure AD); Microsoft 365; Exchange Online; Microsoft Azure; Linux; Proxmox VE; networking; VPN; RDS.
Endpoint & monitoringMicrosoft Intune; Microsoft Configuration Manager (MECM/SCCM); Group Policy (GPO); PowerShell; Dynatrace; OT infrastructure and crane monitoring; log analysis; software deployment.
ITSM & ticketingServiceNow; TOPdesk; HP Service Manager (HPSM); BMC Remedy; Request Tracker (RT).
Professional Experience
Consultancy across IT infrastructure, operations, engineering, service delivery and technical leadership. Client assignments below are engagements under Kilobit; periods between assignments are not represented as client work.
PSA Antwerpen — Automation Support Operator (via Amoria Bond)
May 2026 – Present- Provide operational technology (OT) infrastructure and services monitoring, including crane and other operational equipment monitoring.
- Proactively detect and investigate system and service issues; perform log analysis, troubleshooting and first-line technical investigation.
- Monitor applications and infrastructure with Dynatrace, including availability, performance and operational continuity.
- Participate in Major Incident Management for P1/P2 incidents and escalate technical issues to the appropriate support teams.
Tabaknatie — Service Delivery Lead IT Infrastructure (via Hutix)
Sep 2024 – Aug 2025- Led an international team of eight IT Operations, Infrastructure and Security engineers, serving approximately 250 users across all Antwerp locations.
- Held formal people-management responsibilities, including performance reviews and interviewing candidates together with HR.
- Tracked project milestones and provided updates to IT leadership; coordinated team and Change Advisory Board (CAB) meetings.
- Routed escalations according to engineers’ expertise; monitored ticket queues and SLA compliance; handled P1/P2 major incidents.
- Mentored junior engineers and strengthened technical documentation and knowledge transfer.
Fedrus International — Senior System Engineer / Mentor (via First IT)
Jun 2022 – Aug 2024- Administered Windows Server (2012, 2016 and 2019), print servers, Active Directory, Azure AD / Entra ID, Microsoft 365 and Exchange Online in an approximately 400-user worldwide environment.
- Managed accounts and groups, GPOs across two Active Directory domains, Intune policies and MECM/SCCM application deployments.
- Created and maintained PowerShell scripts for Azure AD and Exchange Online administration.
- Led SCCM/GPO-to-Intune migration and PC renewal projects covering an environment of approximately 400 users; led printer renewal and migration initiatives involving approximately 50 printers.
- Contributed to Microsoft Defender and Active Directory hardening projects; mentored L1 and L2 colleagues.
SMB Client — System Engineer (short project)
Feb 2023- Installed and configured Ubiquiti router, wireless access point and cloud controller; configured an Azure site-to-site VPN.
- Migrated an on-premises web server to an Azure-hosted Linux server.
Touchpoint Medical — Technical Support Consultant (via Amandis)
Sep 2021 – May 2022- Supported hospital pharmacy and nursing staff using PharmaLogic and medLogic software.
- Investigated technical issues and liaised with software development when bugs were identified.
- Manually tested new software releases; planned and discussed version acceptance and upgrades.
Cheops Technology — Senior Support Engineer
Feb 2021 – Jun 2021- Worked as system engineer for two customer environments, supporting Remote Desktop Services (RDS), Microsoft 365 and Exchange Online.
- Deployed software through SCCM and Intune.
ACCO Brands — IT Support BENELUX
Jul 2018 – Feb 2021- Supported approximately 100 users across two countries with Windows, applications, printers and general IT issues.
- Maintained Active Directory users and groups; managed AX scanners and user sessions; troubleshot network and server issues.
- Created and updated batch and PowerShell automation, including a PowerShell-based label printing solution.
- Set up wireless presentation devices and supported global teams during migrations.
Bayer / Covestro — IT Support Coordinator (via Next-ICT)
Oct 2013 – Jul 2018- Coordinated three onsite support engineers supporting approximately 800 users across three Belgian locations.
- Managed incidents for onsite support teams in Belgium and escalated major incidents to global teams.
- Coordinated local projects, including workstation replacement programmes.
- Managed support knowledge and documentation for the first-line helpdesk team.
Linsrv — System Administrator
Apr 2012 – Apr 2014- Maintained web and FTP servers, open-source mirror sites, security updates and other software updates.
- Installed and managed virtual servers using Proxmox VE 3 and deployed new software.
- Monitored servers and services.
Xylos — IT Consultant
Jun 2013 – Aug 2013- Provided IT support, onsite support, monitoring and system administration.
Bayer — IT Support (via Splendit / Getronics)
May 2010 – May 2013- Provided telephone and email IT support to Bayer users in Belgium and the Netherlands in Dutch, French and English.
- Supported Windows XP and Windows 7 workstations, applications and printers; configured new workstations.
- Trained new service desk agents, created and updated procedures and maintained the knowledge base.
Agfa Healthcare — 1st Tier IMPAX (PACS) Support
Jan 2010 – May 2010- Provided first-line support for IMPAX 5 and IMPAX 6 picture archiving and communication systems (PACS).
Innovex / Quintiles — Second Level IT Support
Mar 2008 – Jan 2010- Worked in the local IT department in Vilvoorde, supporting Windows XP, Office 2007 and clinical applications.
- Installed hardware and resolved workstation and connectivity problems.
Network Products & Installations — Managing Partner
2003 – 2009- Provided Linux-based web and mail hosting, DNS services and customer account support.
- Handled commercial activities and advertising.
Cargill — Service Desk Agent EU-Central
Jul 2006 – Mar 2008- Supported office and plant users across Belgium, France, the Netherlands, Germany, Switzerland and West Africa in Dutch, French and English.
- Supported Windows XP, Microsoft Office 2003, Outlook/Exchange and business applications.
- Trained new colleagues, maintained procedures and administered user accounts and access rights.
MSD — Service Desk EMEA & Trainer (via Beaver IT Services)
Nov 2005 – Jul 2006- Provided multilingual EMEA service desk support in Dutch, French and English.
- Trained new agents and assisted colleagues with limited technical experience.
ING — Migration Support Consultant (via Beecom)
Sep 2004 – Sep 2005- Supported the Windows NT4-to-XP migration for ING Bank, ING Lease and ING Insurance on a project for HP.
- Inventoried hardware and software, staged and installed replacement PCs and removed old systems.
- Provided first-days user support and training and troubleshot migrated applications.
Data Line International — PC Technician
Sep 2003 – May 2004- Installed and reinstalled PC systems and repaired PC hardware.
Certifications
ITIL v3 Foundation | MCITP: Enterprise Desktop Support Technician on Windows 7 | MCSA: Windows 7 | MCITP: Server Administrator on Windows Server 2008 | MCSA: Windows Server 2008
Education
CDO Don Bosco Wilrijk — Hardware & Software Installation (2003–2004)
GIB — A2 Accounting & Informatics (1993–1999)
Languages & Licence
Dutch — Native or Bilingual | English — Full Professional | French — Full Professional | Driving licence — Category B
Additional Activities
Children’s book author (Aug 2025 – Apr 2026). Published “Pip’s Busy Head” in Dutch, English and French.