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Freelance IT support Consultant

MIKE GUILMOT
CONTACT


+32 484 75 27 66

contact@kilobit.be

http://www.kilobit.be

linkedin.com/in/mguilmot

SKILLS
  • Windows 7,8,10
  • Windows Server 2008, 2016, 2019
  • Active Directory, Exchange, MS 365
  • VMWare Esxi Basics
  • Linux Basics
  • DHCP, DNS, Patching
  • MDM: Airwatch
  • Powershell
  • ITIL Foundations v3, ITIL 4
CERTIFICATIONS
  • MCSA: Windows 7
  • MCSA: Windows Server 2008
  • ITIL Foundations v3
LANGUAGES
  • Dutch
  • French
  • English






PROFILE

No-nonsense IT enthousiast, with 15+ years of experience in end-user support. I have worked in multiple departments, and coordinated a small team of desktop support technicians for 4 years. I am certified on Windows 7, Windows 2008 server and ITIL v3 and have followed multiple courses and MOOCs about team coordination/leadership.
I provide IT support services on a freelance basis.

EXPERIENCE

Business Owner
Kilobit, July 2021 - Present
  • June 2022 - Present : Junior System Administrator @ Fedrus International - As consultant for First IT
    • Remote and OnSite support
    • Create/maintain accounts on AD, AzureAD, M365, Exchange
    • Create/deploy software via MECM (SCCM)
    • Access management
  • February 2023 - Small project: move network controller and webserver to Azure
    • Install and configure new Ubiquity cloudcontroller
    • Move access points to new controller
    • Move existing on prem webserver to Azure
  • September 2021 - May 2022 : Technical support @ Touchpoint Medical - As consultant for Amandis
    • Supporting hospitals (Pharmacy & Nurses) in the use of Pharmacy software
    • Investigate technical issues, relay with software development in case of bugs
    • Manual testing of new software versions
    • Plan and discuss new version acceptance, and upgrade new versions
Senior Support Engineer
Cheops Technology, February 2021 - June 2021
  • Second and third line support for 2 clients
    • Aurubis :
      • support for Windows environment and applications
      • support for MS 365 licenses
      • support on used hardware : desktops, laptops, printers
    • SLG
      • support for Windows environment and applications
      • support for MS 365 licenses
      • support for Exchange mailboxes and resources
      • support for RDS
IT Support Engineer Benelux
Acco Brands (Esselte), May 2019 - February 2021
  • Supporting end users with Windows, Applications, printers
  • Maintaining active directory users and groups
  • Managing MS Dynamics AX scanners & user sessions
  • Troubleshooting network and server issues/problems
  • Ordering and installing new hardware: laptops/desktops and scanners
  • Creation and maintenance of local knowledge base
IT Consultant
Unipartners, April 2018 - April 2019
  • July 2018 - May 2019 : IT Support Engineer Benelux @ Acco Brands
    • See May 2019 - February 2021 for details
IT Consultant
Next-ICT, October 2013 - April 2018
  • February 2018 - April 2018 : IT Support BENELUX @ Esselte & Acco Brands
    • See May 2019 - February 2021 for details
  • September 2015 - January 2018 : Workplace Support coordinator @ Covestro
    • Coordination of 3 desktop support technicians
    • Escalating major issues to global support and management
    • Preparing and discussing planning for PC migration during carve-out
    • Automating tasks in Python and afterwards in Powershell
    • Planning and ordering new PCs for yearly PC replacement projects
    • Ordering hardware and peripherals
    • Creation and maintenance of local knowledge base
    • Creation of SOPs for first line helpdesk
    • Discussing issues on monthly basis with first line helpdesk management
  • May 2014 - August 2015 : Onsite support coordinator @ Bayer Antwerp
    • Coordination of 3 desktop support technicians
    • Escalating major issues to global support and management
    • Preparing and discussing planning for PC migration during carve-out
    • Automating tasks in Python and afterwards in Powershell
    • Planning and ordering new PCs for yearly PC replacement projects
    • Ordering hardware and peripherals
    • Creation and maintanance of local knowledge base
  • April 2014 : iDevice migration support @ Bayer Antwerp
    • Maintaining users and iPhones in Airwatch
    • Assisting end users in migrating their iPhone/iPad to Airwatch
    • Investigating migration problems with system administrators
  • February 2014 -March 2014 : Onsite support @ Bayer CropScience
    • Second line end-user support for Windows & Applications
    • Second line support on printing issues
    • Investigating issues in lab environment
    • Patching network and investigating DHCP problems
    • Installing/maintaining printers on print server
    • Creating/maintaining new file shares
    • Maintaining existing and new groups in Active Directory
  • January 2014 - February 2014 : Migration Support @ Omega Pharma
    • Taking backups of user profiles
    • Installing new and old hardware
    • Installing new windows and applications
    • Restoring hardware
    • Investigating issues after migration
  • October 2013 - January 2014 : Hard Drive Encryption - Security Admin @ J&J
    • Follow up with desktop teams on HDE installations
    • Investigate HDE installation problems
    • Investigate on HDE server & DB issues
    • Writing and maintaining HDE installation manuals in local language
First and second line IT support
Multiple employers, September 2003 - September 2013
  • June 2013 - August 2013 : IT Consultant @ Xylos
    • First and Second line IT support for client Ahlers
    • First line IT support for other clients
    • Monitoring servers via monitoring software
    • Investigate server issues, and escalate to engineers if needed
    • Check backup jobs for all clients, escalate issues to engineers
  • May 2010 - May 2013 : IT Consultant @ Splendit - Helpdesk agent @ Bayer
    • First line remote IT support for end users via telephone and email
    • Supporting end users with Windows, Applications, printers
    • Executing work orders : installing new PC's / order new hardware
    • Training new Service Desk Agents during their first weeks
  • January 2010 - May 2010 : Impax (PACS) application support @ Agfa Healthcare
    • Receiving and logging calls from supported hospitals
    • Investigating issues with medical application IMPAX
    • Working with second line to install new workstations
  • March 2008 - January 2010 : Second line IT support @ Innovex/Quintiles
    • Second line IT support for local users
    • Supporting end users with Windows, Applications, printers
    • Repairing and installing laptops and desktops
    • Maintaining local network
    • Executing weekly tape rotations for local backups
  • July 2006 - March 2008 : Service Desk agent Eu-Central @ Cargill
    • First line remote IT support for end users via telephone and email
    • Supporting end users with Windows, Applications, printers
    • Creation and maintenance of SOP's
    • Training new Service Desk Agents during their first weeks
  • November 2005 - July 2006 : Service Desk agent EMEA + Trainer @ MSD
    • First line remote IT support for end users via telephone and email
    • Supporting end users with Windows, Applications, printers
    • Training new Service Desk Agents during their first weeks
  • September 2004 - September 2005 : Migration support @ ING Belgium
    • Preparing hardware and software inventory of existing NT4 PC's
    • Installing new XP PC's and needed software
    • Providing first line IT support for migrated users
  • September 2003 - September 2004 : PC Technician @ Data Line International
    • Installing and repairing PC's for clients

LANGUAGES

  • Dutch: native
  • French: proficient
  • English: proficient

SKILLS

  • Operating systems: Windows XP, 7,8,10, Ubuntu Linux (basics)
  • Microsoft Office: 2010, 2013, 2016, 2019, 365
  • Microsoft 365: User management, Licences
  • Exchange 365: user and resource management
  • Windows Server: 2008, 2012, 2016
  • Networking: Patching, DNS, DHCP management
  • Virtualisation: basics of VMWare ESXi and ProxMox
  • Scripting: Powershell
  • MDM: Airwatch
  • Methodology: ITIL v3 (Foundations certified), ITIL 4