CONTACT
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+32 484 75 27 66 |
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contact@kilobit.be |
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http://www.kilobit.be |
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linkedin.com/in/mguilmot |
SKILLS
- Windows 7,8,10
- Windows Server 2008, 2016, 2019
- Active Directory, Exchange, MS 365
- VMWare Esxi Basics
- Linux Basics
- DHCP, DNS, Patching
- MDM: Airwatch
- Powershell, SCCM
- ITIL Foundations v3, ITIL 4
CERTIFICATIONS
- MCSA: Windows 7
- MCSA: Windows Server 2008
- ITIL Foundations v3
LANGUAGES
- Dutch
- French
- English
PROFILE
Experienced IT professional with over 15 years of expertise in end-user support and team coordination. I have a proven track record of working in multiple departments and successfully leading a small team of desktop support technicians for 4 years. My certifications in Windows 7, Windows 2008 server, and ITIL v3, as well as completion of various team coordination/leadership courses and MOOCs, reflect my dedication to staying up-to-date with industry best practices. As a freelancer, I offer exceptional IT support services.
EXPERIENCE
Business Owner
Kilobit, July 2021 - Present
- June 2022 - Present : Junior System Administrator @ Fedrus International - As consultant for First IT
- Remote and OnSite support
- Create/maintain accounts on AD, AzureAD, M365, Exchange
- Create/deploy software via MECM (SCCM)
- Access management
- Create/maintain Powershell scripts for AAD/ExchangeOnline maintenance
- General administration of Windows and Print servers
- February 2023 - Small project: move network controller and webserver to Azure
- Install and configure new Ubiquity cloudcontroller
- Move access points to new controller
- Move existing on prem webserver to Azure
- September 2021 - May 2022 : Technical support @ Touchpoint
Medical - As consultant for Amandis
- Supporting hospitals (Pharmacy & Nurses) in the use of Pharmacy software
- Investigate technical issues, relay with software development in case of bugs
- Manual testing of new software versions
- Plan and discuss new version acceptance, and upgrade new versions
Senior Support Engineer
Cheops Technology, February 2021 - June 2021
- Second and third line support for 2 clients
- Aurubis :
- support for Windows environment and applications
- support for MS 365 licenses
- support on used hardware : desktops, laptops, printers
- SLG
- support for Windows environment and applications
- support for MS 365 licenses
- support for Exchange mailboxes and resources
- support for RDS
- Aurubis :
IT Support Engineer Benelux
Acco Brands (Esselte), May 2019 - February 2021
- Supporting end users with Windows, Applications, printers
- Maintaining active directory users and groups
- Managing MS Dynamics AX scanners & user sessions
- Troubleshooting network and server issues/problems
- Ordering and installing new hardware: laptops/desktops and scanners
- Creation and maintenance of local knowledge base
IT Consultant
Unipartners, April 2018 - April 2019
- July 2018 - May 2019 : IT Support Engineer Benelux @ Acco
Brands
- See May 2019 - February 2021 for details
IT Consultant
Next-ICT, October 2013 - April 2018
- February 2018 - April 2018 : IT Support BENELUX @ Esselte
& Acco Brands
- See May 2019 - February 2021 for details
- September 2015 - January 2018 : Workplace Support coordinator
@ Covestro
- Coordination of 3 desktop support technicians
- Escalating major issues to global support and management
- Preparing and discussing planning for PC migration during carve-out
- Automating tasks in Python and afterwards in Powershell
- Planning and ordering new PCs for yearly PC replacement projects
- Ordering hardware and peripherals
- Creation and maintenance of local knowledge base
- Creation of SOPs for first line helpdesk
- Discussing issues on monthly basis with first line helpdesk management
- May 2014 - August 2015 : Onsite support coordinator @ Bayer
Antwerp
- Coordination of 3 desktop support technicians
- Escalating major issues to global support and management
- Preparing and discussing planning for PC migration during carve-out
- Automating tasks in Python and afterwards in Powershell
- Planning and ordering new PCs for yearly PC replacement projects
- Ordering hardware and peripherals
- Creation and maintanance of local knowledge base
- April 2014 : iDevice migration support @ Bayer Antwerp
- Maintaining users and iPhones in Airwatch
- Assisting end users in migrating their iPhone/iPad to Airwatch
- Investigating migration problems with system administrators
- February 2014 -March 2014 : Onsite support @ Bayer CropScience
- Second line end-user support for Windows & Applications
- Second line support on printing issues
- Investigating issues in lab environment
- Patching network and investigating DHCP problems
- Installing/maintaining printers on print server
- Creating/maintaining new file shares
- Maintaining existing and new groups in Active Directory
- January 2014 - February 2014 : Migration Support @ Omega
Pharma
- Taking backups of user profiles
- Installing new and old hardware
- Installing new windows and applications
- Restoring hardware
- Investigating issues after migration
- October 2013 - January 2014 : Hard Drive Encryption - Security
Admin @ J&J
- Follow up with desktop teams on HDE installations
- Investigate HDE installation problems
- Investigate on HDE server & DB issues
- Writing and maintaining HDE installation manuals in local language
First and second line IT support
Multiple employers, September 2003 - September
2013
- June 2013 - August 2013 : IT Consultant @ Xylos
- First and Second line IT support for client Ahlers
- First line IT support for other clients
- Monitoring servers via monitoring software
- Investigate server issues, and escalate to engineers if needed
- Check backup jobs for all clients, escalate issues to engineers
- May 2010 - May 2013 : IT Consultant @ Splendit - Helpdesk
agent @ Bayer
- First line remote IT support for end users via telephone and email
- Supporting end users with Windows, Applications, printers
- Executing work orders : installing new PC's / order new hardware
- Training new Service Desk Agents during their first weeks
- January 2010 - May 2010 : Impax (PACS) application support @
Agfa Healthcare
- Receiving and logging calls from supported hospitals
- Investigating issues with medical application IMPAX
- Working with second line to install new workstations
- March 2008 - January 2010 : Second line IT support @
Innovex/Quintiles
- Second line IT support for local users
- Supporting end users with Windows, Applications, printers
- Repairing and installing laptops and desktops
- Maintaining local network
- Executing weekly tape rotations for local backups
- July 2006 - March 2008 : Service Desk agent Eu-Central @
Cargill
- First line remote IT support for end users via telephone and email
- Supporting end users with Windows, Applications, printers
- Creation and maintenance of SOP's
- Training new Service Desk Agents during their first weeks
- November 2005 - July 2006 : Service Desk agent EMEA + Trainer
@ MSD
- First line remote IT support for end users via telephone and email
- Supporting end users with Windows, Applications, printers
- Training new Service Desk Agents during their first weeks
- September 2004 - September 2005 : Migration support @ ING
Belgium
- Preparing hardware and software inventory of existing NT4 PC's
- Installing new XP PC's and needed software
- Providing first line IT support for migrated users
- September 2003 - September 2004 : PC Technician @ Data Line
International
- Installing and repairing PC's for clients
LANGUAGES
- Dutch: native
- French: proficient
- English: proficient
SKILLS
- Operating systems: Windows XP, 7,8,10, Ubuntu Linux (basics)
- Microsoft Office: 2010, 2013, 2016, 2019, 365
- Microsoft 365: User management, Licences
- Exchange 365: user and resource management
- Windows Server: 2008, 2012, 2016, 2019
- Software management: SCCM (MECM)
- Networking: Patching, DNS, DHCP management
- Virtualisation: basics of VMWare ESXi and ProxMox
- Scripting: Powershell
- MDM: Airwatch
- Methodology: ITIL v3 (Foundations certified), ITIL 4